We are a family owned and operated plumbing company with decades of experience in the Chicagoland area!
A generation of father to son plumbers and sewer technicians, our philosophy embraces the importance of your time, health, safety and comfort. With this in mind, we promise prompt, reliable service 24 hours a day, 7 days a week, 365 days a year. We strive to maintain our reputation of delivering maximum levels of customer and technical service while building long-lasting, trustworthy relationships with our clients. Our 100% Satisfaction Guarantee ensures that you’ll get what you pay for at #1 pricing.
We offer our clients on-time service, replacement and repairs done right the first time with courtesy, convenience, cleanliness, competence and character. We’re the industry’s #1 experts in plumbing services. All of our employees are certified licensed technicians, taking continuing education and attending seminars. They are master craftsmen whose skills have been tested before they wear the uniform. We believe our employees to be #1 in the business and we know you will, too. Few who apply with us pass our strict qualifications and rigorous testing. There is no job too large or too small. We are Chicagoland plumbers and we can fix any plumbing problem you may have. You’re not just a number to us. You are a valued customer with real needs that we have the privilege of taking care of. We value you, not just your money. That’s why we make it a point to offer a fair and honest price for all of the work we do.
When you have plumbing needs in the Chicagoland area, whatever those needs happen to be, there’s only one name you need to know. The name which has stood for excellence in plumbing service to residents for decades.
We love it when you recommend us to your friends and family. That is our #1 goal.
Now let’s talk about the importance of professional service…
When a #1 technician arrives at your home, you are guaranteed that he is a Journeyman or Master plumber state licensed . Some of the technicians will even have an apprentice working with them. That helper will have an Apprentice license issued by the State as well.
Oh, and our plumbers work for us. They are never subcontractors. This means we stand behind their work. We’re insured, so they’re insured.
What should you expect when our plumber arrives at your home or office?
(Keep in mind that these are the rules for our guys. If it’s any different, call our office immediately and we will fix it for you.)
Our plumber arrives at your house in a #1 Plumbing Company vehicle. He parks within view of your door (if at all possible). He knocks on your door wearing a #1 Plumbing uniform with identification handy. Before he enters your home, he covers his shoes with booties to keep your floors spic-and-span.
Once you tell him about your problem and he examines everything, he provides you with a WRITTEN price to fix your problem for you. For most routine repairs, the price for the repair comes directly out of our Flat Rate Pricing Guide. (…so he’s not inflating the price because his last call was a no-show.)
How does our Flat-Rate, Up-Front pricing help you?
Well, have you ever had a plumber at your house that told you it was going to be X number of dollars per hour, only to have him dragging the job out as long as possible?! No one wants to follow a plumber around prodding him to finish a job.
We give you a price up front for the whole job. Period. If it takes one hour, that’s the price. If something doesn’t go quite right and it takes two hours, the price doesn’t change. You still just pay the quoted price.
Are there exceptions? Yes. Why? We can’t see everything that’s hidden in the walls or under the ground. What can we do? We can be honest.
If there are variables we can pinpoint before we start work, we note that on your written up-front pricing. If we find a new problem after we start, we tell you as soon as we find it and give you a price.
By the way, we have a $85 service charge. (I’ll tell you in a minute how to get it for FREE anyway.) I just can’t bring myself to send licensed plumbers running all over town giving out free estimates for normal repairs. Because let’s face it, all that money for the techs’ time and gas has to get passed along to someone and I don’t want it to be you when you actually do need a repair RIGHT NOW instead of just a quote.
But you still want it for FREE, right? It’s super easy! If your call is for residential service during regular hours, all you have to do is have the work done while the technician is there and we will waive that fee for you. (And yes, you can still use a coupon, too.)
Here’s what to expect when it comes down to the repair itself…
Our technician will let you know how long he thinks the repair will take and if he needs to leave to get special parts. (Our trucks are well-stocked, so this isn’t usually necessary.)
Once the repair is complete, the technician cleans his work area, shows you the repair, and gets your signed approval for the work before he leaves. He isn’t going to leave until your satisfied that everything is perfect. We really do want you to be happy.
We’re also members of the Better Business Bureau. Check us out on their website!
And we guarantee our work long after we leave…
If you are like me, you buy quality and believe that should extend to repairs. #1 Plumbing uses only quality parts and our plumbers make quality repairs. We warranty residential repairs for a full two years. Commercial repairs carry a full one-year warranty. Our drain cleaning warranty is 30 days. (Sorry, we just can’t guarantee what your your children or your employees—same thing—will put down the drains!)
And yes, we will be here to honor that warranty. #1 Plumbing started solving customers’ plumbing problems in 1996…and we plan to keep adding new, satisfied customers to our list every year.
We also want to be here whenever you need us, so…
We offer 24-hour, 7-days-a-week emergency service because we know that not all plumbing problems occur between 8 a.m. and 5 p.m., Monday through Friday. Our answering service quickly takes your information and immediately contacts one of our on-call plumbers. The technician calls you back directly to schedule a time to come out. Our after-hours service call is $99.
Before you call to schedule your appointment, let’s recap what #1 Plumbing offers:
- Same-day appointments and emergency service.
- Licensed plumbers that are employees, never subcontractors.
- Flat-Rate, No-Risk, Up-Front Pricing.
- Two-Year Residential Warranty.
- An established plumbing company with more than 20 years experience in the chicagoland & suburbs area.
Master craftsmen whose skills have been tested before we wear the uniform.
We promise prompt, reliable service 24 hours a day, 7 days a week, 365 days a year.
Our 100% Satisfaction Guarantee ensures that you’ll get what you pay for at #1 pricing.